Warranty form

We look forward to helping you 

For USA Customers ONLY. Be sure to read our Warranty Policy page before submitting this form.

***Freewaters Warranty Claim Form***

We stand by the quality of our sandals and shoes. Please fill out the form below to submit a warranty claim. One of our team members will review your submission and get back to you as soon as possible.

This warranty is valid for purchases made in the USA only and covers manufacturing defects for 1 year from the original purchase date. A valid receipt showing the date of purchase is required.

🧍 CUSTOMER INFORMATION

  • Full Name: ___________________________________________
  • Email Address: _________________________________________
  • Phone Number (optional): ________________________________

📦 SHIPPING ADDRESS

  • Street Address: _________________________________________
  • City: _______________________
  • State/Province: _______________________
  • Postal/ZIP Code: _______________________
  • Country: _______________________

👟 PRODUCT INFORMATION

  • Style Name/Model of Sandal or Shoe: _______________________
  • Size (Men's/Women's): _______________________
  • Color (optional): _______________________
  • Date of Purchase (MM/DD/YYYY): _______________________
  • Place of Purchase (store/website): _______________________
  • Did you attach a copy of your purchase receipt? ☐ Yes ☐ No

⚠️ WARRANTY COVERAGE DETAILS

Please note:

  • Our warranty covers manufacturer defects only, within 1 year from the purchase date.
  • Proof of purchase is required for all claims (receipt showing the date of purchase).
  • Claims are only valid for products purchased in the United States.

📝 DESCRIPTION OF ISSUE

Describe the issue with your Freewaters product. Please include when the problem started and how the product was used

📸 PHOTO UPLOAD (Optional if submitting online)

Please attach clear photos of the product showing:

  • The area of concern
  • The full product (top and side views)

✅ SUBMITTING YOUR CLAIM

Once submitted, our team will review your warranty claim and contact you via email within 5–7 business days.

Thank you for being a Freewaters customer!

USA Warranty form