Easy-Peasy returns

We offer Easy-Peasy returns!  You have 30 days after receiving your item to request a return or exchange.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Quick exchanges
If you are in a hurry to receive a different size, please email customerservice@freewaters.com for assistance.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return shipping labels can be easily printed through our returns portal. The return ground shipping fee is $9.00 and will be deducted from your final credit upon receipt of your return. Shipping fees can be avoided by choosing to do an exchange instead of a return.

Warranties/Worn product
Please do not use the Returns Portal if you have a warranty claim. You may initiate your warranty claim by visiting our warranty page.

If your product is worn and no longer re-sellable. Kindly contact customer support for assistance with your concern.