Warranty policy USA

Our one year warranty is a reflection of our commitment to excellence in design, manufacturing and performance.

What's covered

Our products are warranted against the following manufacturing defects for One Year up until the point where one wears through the foot bed (top layer of sandal / shoe insole) or wears through the sole:

  • Webbing/leather toe post pullouts or breakage
  • Eyelets or grommets pulling out
  • De-lamination of the sole
  • De-lamination of welting or foxing
  • Structural Seam failure - failed stitching or welded seam failure
  • Upper Material failure

What's not covered

  • Molded rubber straps (called Zoris) breaking or pulling out
  • Foot beds with fabric, cork or printed graphics
  • Decorative trim including stitch lines, beads, gems, badges
  • Water damage
  • Heat damage
  • Your pet chewing them up
  • Skateboard/bike abuse
  • Cleaning agents/chemicals damage
  • Other strange and unusual punishment

US customers - how to apply 

US customers (residents) please follow these steps so that our support team can properly process your claim:

  1. Fill out the claim form by clicking the blue warranty form button below.
  2. Before submitting, PRINT OUT the page.
  3. Put this printed copy of the claim form included inside your box along with the pair of product.

Mail to

FREEWATERS
ATTN: WARRANTY
PO BOX 60381
IRVINE, CA 92602

Shipping tips

  • Please note that we do not reimburse shipping expenses.  
  • Use the smallest envelope or box that you can put your footwear into. No need for packing materials.
  • We highly recommend using a trackable shipping method as we are not responsible for lost or missing packages.
  • USPS is typically the most economical option. 

Warranty status

When your warranty application form has been received and processed, you will receive a response from our Customer Service Team via the email address you have provided. For any additional questions or support, please contact us.

Warranty Form